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Technology Support Coordinator

B.L. Harbert International is seeking a Technology Support Coordinator to help lead the Information Technology department located in Birmingham, Alabama. The Technology Support Coordinator is responsible for providing error free technical support resolutions as well as accurate, timely and precise referral information for BLHI. Candidate will be expected to gather information and utilize web and product specification materials to guide users through various types of technical situations. Candidate must be a well-organized, self-starter with the ability to accomplish tasks with minimal instruction.

Location City
Birmingham
State or Region
Alabama
Country
United States
Requirements
Responsibilities:
  • Ensure care and maintenance of computers stored in secure space
  • Audit, back up and update computers regularly to ensure compliance with company IT practices and policies
  • Provide friendly, courteous, and quality technical support and troubleshooting to network, desktop, and/or systems hardware
  • Respond to incoming telephone calls, voicemails, web-submissions (Helpdesk), emails, and/or chat for assistance from users experiencing issues
  • Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems (i.e. software, hardware, and client-specific applications)
  • Research questions using available information
  • Follow and uphold the company IT procedures and log all support interactions via ticketing
  • Assign incidents and work orders to the appropriate IT staff
  • Stay up to date on current fundamental operations of relevant software, hardware, and other equipment
  • Other duties as assigned
  Requirements:
  • U.S. Citizen
  • Ability to obtain and maintain a security clearance by the US Government
  • Experience with application troubleshooting and understanding of software and system management techniques and tools
  • Strong understanding of business requirements and hardware lifecycles that are related to enterprise architecture
  • Experience with assembling, installing, maintaining and interacting with working Windows-based computing hardware
  • Experience with new and relevant technology platforms including but not limited to the latest Microsoft products and platforms, Cloud-based applications
  Knowledge, Skills & Abilities:
  • Ability to follow directions and checklists
  • Excellent problem-solving and analytical abilities with the capacity to successfully manage multiples tasks at a time
  • Exceptional interpersonal communication skills with a focus on building shared technical understanding
  • Ability to use basic tools and hands-on work
  • Ability to lift 40 lbs.
Preferences
  • Bachelor’s Degree in Computer Science or related discipline (relevant experience may substitute for degree)
  • Extensive knowledge and passion for new and integrative technology advances with a desire to bring together a well-established, well-versed community of technology
  • Experience troubleshooting construction industry applications
Job Group
us